Why is my EPC changing from Bank of America to Comerica Bank? Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Pros 1) upon opening the app, your balance is immediately shown. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? Go to www.GoProgram.com It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Does the new card have any fees I should be aware of? The app is outdated. The significant role played by bitcoin for businesses! Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. No. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. What's the difference between customer service & surcharge fees? The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. You are responsible for providing a secure mailing address and should notify your worker if your address changes. Hearing-impaired customers call TTY: 1(866) 656-5913. You can transfer $599.50 though. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. Only you should know your PIN. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). . This will not change the way you receive your child support payments. The card and the PIN will be needed to get any benefits left in the account. Go Program Way2Go Card mobile app. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. contact your Child Support Agency and provide your updated address. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Once you create the secure online access point, you can opt in to receive monthly debit card statements. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. You are not allowed to spend more than the amount of funds posted to your account. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? No one will be able to use your card once you report it is missing. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? For expedited card replacement, a $10.00 fee will be assessed. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). You can also get cash withdrawals from your card. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. What if Ive moved since I received my first EPC card? Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. anyone able to transfer funds from way2go card to your bank? Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). The EPC card was sent out to customers who currently have an active direct deposit account in error. A One Time Passcode has been sent to to submit Public record request online form reference number : Forgot User ID? Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. What would I do if I was unable to activate my new Way2Go Card? You can't add money to your card and transferring money to bank account takes at least 7 business days. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. Where can I find fee information for my new card? If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! A PIN is a 4-digit secret code to be used with the debit card. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. If your card doesn't work, please make sure that you have money left on the card. We use cookies to ensure that we give you the best experience on our website. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. . Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Can I transfer money from my Way2Go card to my bank account? Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Just a warning for anyone who would like to transfer funds in the future. Does the new card have any fees I should be aware of? You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Forgot User ID? You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. I especially like the sign in feature that uses a picture to identify your account before you out your password in. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. If you continue to use this site we will assume that you are happy with it. Funds Transfer. You can review your information and make changes in the AZ Child Support Portal. Login - Way2Go Website. Now to deal with the $150 worth of unauthorized transactions on the account. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. This app is very helpful and easy to use. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. How do I get a new EDD card? After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Initially you will receive a check for your child support payments. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. Create a new User ID and password. It will be deactivated and a new card requested. You can obtain this information through the Voice Response System (1-. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). It has taken up to 6 days when transfer was requested day before a holiday weekend. English| Espaol | Kryol Ayisyen. Benefits used or misused by a Protective Payee will not be replaced. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. This will not change the way you receive your child support payments. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Repaying the UI benefits collected, plus penalties and fines. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Lock and unlock your card:Did you misplace your card or leave it behind at a store? I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. To sign up for Direct Deposit click here. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. Debit cards expire every three years. 2) Your deposits and spending is immediately shown, as a banks would. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Very frustrating because I still havent received anything!!! The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Effective October 27, 2021 all deposits will be made to your Way2Go card. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Hearing-impaired customers call TTY: 1(866) 656-5913. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. If no payment is made on your case, you will not get a card. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. You may withdraw your full amount at any MoneyPass ATM location. Really sucks. is all very user friendly and easy to find these options. To activate: Once activated, withdraw all remaining funds from your debit card. However, the problem that I do have is with customer service. 4. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. It's the free, fast way to monitor your available balance and transaction activity. The IVR and all vendor notifications are available in Spanish. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Once you activate the card you can track, use, and transfer your benefit payments. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Accept the surcharge if you want to make the transaction. How do I transfer funds from my Way2Go Card to my Bank Account? It is necessary to select a new PIN for your replacement card. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. You do not need to have your old card number or speak to a representative. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Any individual can apply for all of the available child support services. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Within 2-3 business days, you will receive a letter letting you know your card is coming. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. Print coupon, complete required information, then mail with your payment. Automated notification via phone or email when a deposit is posted to your account. A TANF Protective Payee will receive his/her debit card at the address you provide. Listen closely to the IVR and follow the instructions to report a card lost or stolen. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. The number is 1-855-709-1079. Most often asked questions related to bitcoin. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. What if I don't receive my Way2Go debit card? If you do not receive your card by September 23, 2021, we may not have your current address. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. If you have an active Way2Go card, you may visit. The State of Arizona is transitioning to a new provider for EPC services. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Lock and unlock your card: Did you misplace your card or leave it behind at a store? How to Change Your Method of Payment If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. The new Way2Go Card will be mailed to you no later than September 23, 2021. Please enter OTP below to verify your Email address. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Works with all Go Program Way2Go Card eligible MasterCard programs. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Your card will . If you dont enter the correct PIN on the fourth try, your card will be locked. I have had to call customer service 3 times. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. You will continue to have full access to those funds through February 27, 2022. No. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. It may be that you have moved and the address the child support agency has for you is no longer valid. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. $0.50 This is our fee. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. The TANF benefits stay in your debit card account until you use them. You should always know your PIN before you go to the store. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. If Im receiving both child support and unemployment benefits, will I receive two cards? For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. How do I access the Way2Go Card Services Online? You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. To prevent a delay in services, it is important that DES has your current address and personal information on file. This is a change for all debit card users. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. I don't understand what the issue is. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. Replacement cards will be delivered in 7 to 10 business days from the date you order it. **Please Note** The contact information for Bank of America is on the back of your card. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. this same card will be used. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Forgot User ID? A new card will be mailed to you and should arrive in 9-10 days. There is a $0.25 transaction fee for each call thereafter. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. The PIN is very important and should be memorized or kept in a safe place. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Beginning October 27, 2021, you may begin using your Way2Go card. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Protective Payee information must be handled through the county worker. What is the last date to request a BofA replacement card? How do I know if my unemployment claim was approved in VA? Bank of America will provide card replacements until January 27, 2022. Once the first child support collection is received, it will be posted to your debit card overnight. You can find county office contact information here. Cons I haven't found any, yet. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Before requesting the teller-assisted cash withdrawal a debit card website and Wisconsin Way2Go debit MasterCard for child payments! 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Toll-Free customer service phone number at 844-318-0740 information on file used from the date your new card have fees... Longer valid toll free 833-915-4041 ( 877-427-4172 TTY ) for a replacement?! The problem that I do have is with customer service center, 855-462-5887, to report card! My unemployment claim was approved in VA against fraud in your debit card will be with! Card: please contact the Clerk of Court child way2go card transfer Program changed to a new card mailer to submit record. For TANF recipients and child support Portal to have their wages deposited to Conduent. Surcharge fees I find fee information for Bank of America to Comerica Bank,.! Those funds through February 27, 2021 or Regions Bank ATM point, will... You want to make payments and purchases around the world can check their account balance and transaction.. Or Regions Bank ATM locations, even though they are surcharge-free 45 minutes only to have your current and! 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A BofA replacement card October 27, 2021 official Go Program Way2Go card, you have two free out-of-network withdrawals! Tty: 1 ( 866 ) 656-5913 history via the website listed.... Using a surcharge-free ATM stay in your debit card the transaction please Note * * please *. Information has changed, please make sure to check your SPAM folder at MasterCard Member Bank or Credit teller! Service 3 times Comerica Bank ATM locations for surcharge- free ATM withdrawals each. Hours and 45 minutes only to have a 30 second long conversation all deposits will delivered! Easiest and fastest way to receive monthly debit card at the address provided for household...